A staff member walks into your office and says, "I need to tell you something..." What follows could involve misconduct, corruption, serious wrongdoing or a disclosure protected by law.

Would you know exactly what to do next?

For many Approved Providers and management committees, the honest answer is no. In that moment, uncertainty can quickly become costly. The wrong response can compromise confidentiality, place the person making the disclosure at greater risk, damage trust across your service and expose your organisation to significant legal and reputational consequences.

The reality is that protected disclosures don't arrive with a warning. They arrive unexpectedly, and your response begins the moment the first words are spoken.

This practical, highly relevant session with Anthony Semann and Lisa Bryant will give you the confidence to respond calmly, lawfully and with integrity. You'll leave knowing exactly what your responsibilities are, what actions must be taken immediately, and how to navigate the process while protecting everyone involved.

By the end of this session you'll know how to:

• ✓ Recognise what is—and isn't—a protected disclosure.
• ✓ Protect the person making the disclosure from the very beginning.
• ✓ Understand who must be informed, what must be documented and when action is required.
• ✓ Maintain confidentiality while meeting your legal obligations.
• ✓ Respond with confidence instead of hesitation when a disclosure is made.

You can't predict when a protected disclosure will happen.

But you can make sure the first conversation isn't the moment you realise you should have been prepared.