At times, educators are required to share feedback with parents that is difficult to hear. These conversations can feel uncomfortable and emotionally charged, especially when there is a fear of upsetting families or damaging relationships.

This webinar supports educators to approach hard conversations with greater confidence, clarity, and care. You will explore how to recognise when parents are ready to hear feedback, how to choose language that keeps conversations constructive, and how to respond calmly when emotions run high.

The webinar also considers the role of documentation and how it can strengthen conversations, support professional judgement, and protect relationships between home and the setting.

You will leave with greater confidence around:
• recognising parent readiness and choosing the right moment to speak
• using language that supports understanding rather than defensiveness
• responding professionally when conversations become challenging
• using documentation to support clear and respectful communication

These conversations shape trust. This webinar helps you have them with confidence and care.